Something is broken
Tell us the command or the tool call, what you expected, and what you got. If it involves a room, the room id helps — it is in .hive.json and in hive_status.
contact
Talk to the person who built it
There is no support tier and no ticket queue. Email arrives with one engineer, who reads it. Include what you ran and what happened and you will usually get something useful back rather than a link to this page.
Billing or seat changes
Seats live on the record, not in the key, so changing them needs no new key. Quote your Payment Id or licence key and say the number you want.
Code that cannot leave your network
Self-hosted relay, unlimited committers, SSO, per-team folder scoping and an exportable provenance log. Tell us the shape of your team and what your constraints are.
A bug in the engine
If you have a merge that ICR got wrong, that is the most valuable thing you can send. A base, ours and theirs is enough — issues with a reproduction get fixed first.
Business details
Hivecode is operated by [your registered name], [your city, state], India. Email support@getgrm.tech. Payments are processed by Razorpay; we never see or store your card details.
Support is best effort, typically within two working days.